Reviews

8.8
Review score

Score Breakdown

Cleanliness
8.9
Comfort
8.8
Property location
9.1
Facilities
8.6
Staff
9.1
Value
8.2

Reviews

    PhiloCat
    jp

    Review score

    8.3
    1 September 2018

    Great location, friendly English-speaking staff, cleaning staff accommodating all requests

    Prices were high for the refrigerator contents (all drinks), so I did not indulge although the bellboy told me (not a suggestion) to use the "vending machine" (refrigerator contents), and his somewhat overbearing words might have been because of his uncertain grasp of English. I ignored him and bought what I needed elsewhere. The lobby cafe was expensive but the experience, particularly the chocolate dessert I ate, made me forget the price. I also passed on the breakfast buffet, which sounded delicious, because of the price. These points are all optional, and easy alternatives are available, so they are not really important. One point that I was annoyed about was their advertising of exercise facilities: I asked about them, and they hesitated and then told me there weren`t any. It`s possible that there were modest exercise facilities that were restricted to high-paying guests. If there were actually no exercise facilities, they should not be advertised for this particular branch of the hotel chain. One small detail - the inside door frame and the edge of the carpet to the bathroom was a little worn, surprising since otherwise the decor was immaculate. There were no negative points that would be strong enough to make me choose another hotel.
    The location was excellent - just at the end of Sendai station. My conference had our banquet there, which is why I chose this hotel, plus I was celebrating some personal firsts (a point that explains why I chose to stay at an expensive 4-star hotel although I was unwilling to pay for other expensive items). There was abundant shopping nearby, so I bought all drinks and meals at nearby convenience stores - one a two-minute walk away near the shopping arcade, and a 7-11 with my favorite espresso about 10 minutes walk away in the opposite direction. The shopping arcade was nearby and good for a wide variety of normally-priced restaurants and other shopping, and the station shopping area could be reaching by walking through the building instead of outside in inclement weather. The room was clean and little things like keeping an expensive herbal supplement teabag for reuse was honored. They had laminated English notes to explain every deviation from normal cleaning procedures, such as leaving my (expensive and necessary) drink undisturbed! There was a trouser press in the closet, the bathroom amenities were in generous supply, there was a huge TV, there was an air cleaner (possibly also dehumidifier and ionizer, I`m guessing from the kanji), and there were complementary tea bags with the tea kettle under the TV. I was happy to see a desk with a good desk lamp, wired internet, and several electical sockets - I used all most of the time I was in the room. (I don`t use wifi as a personal preference, but that was available and accessed through controls on the TV). English was available for most services, and abundant literature was on hand to select services. I highly appreciated that the room was at a comfortable temperature upon arrival; I`ve stayed at many business hotels and their rooms are not so comfortable upon arrival until the temperature controls have had some time to operate.
    jp

    Review score

    8.8
    31 August 2018
    There are no comments available for this review.
    Chen Cliff
    tw

    Review score

    10
    16 August 2018
    Clean and comfortable!
    Pau
    ie

    Review score

    8.8
    11 August 2018

    Great hotel in Sendai next to the station.

    No comments
    Excellent location next to the station. The room was very good and bigger than usual in Japan.
    John & Chaz
    au

    Review score

    5.8
    16 July 2018

    Below average

    Beds
    Sarah
    gb

    Review score

    8.8
    11 July 2018
    The quadruple room was tight however we only stayed 1 night so it was fine.
    Conveniently located, staff were polite and helpful. Rooms were clean.
    MAHMOUD
    ae

    Review score

    6.2
    9 July 2018

    Less than average for the price.

    Non smoking rooms still had smoking odor , requested a change of room gave a bit of improvement but not totally eliminated. Japanese Restaurant was a disappointment, no one could speak English , exorbitant charges for the vegetable side order was not properly explained. What we thought is a simple vegetable side order ended up costing twice as much as the Main Course.
    Location & staff was helpful but spoke very little English , facilities are Ok but I expected more value for the price.
    Soichi
    jp

    Review score

    10
    4 July 2018
    Price moving depends on season
    Separated bath and toilet
    Aya
    jp

    Review score

    10
    17 June 2018
    There are no comments available for this review.
    Margaret
    ca

    Review score

    10
    10 May 2018

    Great!

    None
    Great location, next to Sendai Station.
    Hin Fook
    hk

    Review score

    10
    22 April 2018

    Very pleasant.

    We were upgraded as I am a regular customer and will be one.
    Georgia
    us

    Review score

    10
    21 August 2018
    There are no comments available for this review.
    us

    Review score

    7.9
    28 July 2018
    There are no comments available for this review.
    Thiyagarajan
    us

    Review score

    10
    24 July 2018
    Hi enjoyed my stay
    Very good hotel with all facilities. Especially the location
    Leonard
    us

    Review score

    10
    9 June 2018
    There are no comments available for this review.
    cn

    Review score

    8.8
    26 May 2018

    Really great location, so close to Sendai Station

    Cleaning is match with it’s price.
    Great location
    Tamaela
    jp

    Review score

    10
    21 May 2018

    I couldn't gush about it less if I tried!

    That I can't make this my permanent address is the only downside, ha ha ha.
    This hotel really has extra fluffy pillows, a gorgeous lobby, beautiful window vistas,uncramped rooms with amenities to spare and superb staff. I couldn't gush about it less if I tried. If you can spare a little extra, this place is a total treat.
    Yi
    cn

    Review score

    9.2
    6 May 2018

    Close to Sendai station

    Pillow is not soft.
    Convenient,
    Dissaphon
    th

    Review score

    9.2
    30 April 2018
    Convenient, close to Sendai station
    Henry
    us

    Review score

    9.6
    21 April 2018

    Overall it was good. Well trained courteous staff from management to room maid service.

    Bathtub too high. Not so easy to enter/ exit for seniors,
    Close proximity to rail station and many shops and restaurants.
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